Lesson Payment, Cancellation & Makeup Policies

At Upbeat School of Music, we understand that life can get busy, but we also recognise that a successful musical journey depends on consistent commitment. To ensure that both our students and teachers can make the most of their musical experience, we have established the following policies:

Membership Tuition:

  • Tuition is a batch booking of 12 lessons.

  • Membership guarantees a regular weekly lesson with your teacher.

  • Tuition payments are due by the 1st lesson or class of each batch.

  • Membership tuition is automatically billed three days before the start of the following batch.

  • Lesson spots may be forfeited if tuition is more than 2 weeks late, typically due to declined payments.

  • Bi-weekly and partial month tuition will be adjusted or prorated.

Attendance & Lateness:

  • Students are expected to be punctual for their weekly lessons.

  • Students arriving more than 5 minutes late may receive a shortened lesson, as lessons are scheduled back-to-back.

  • If your lesson starts late due to the instructor's schedule, you will receive your full lesson or a makeup credit.

Missed Lessons & Makeup Credits:

  • No tuition credit or refund will be provided for missed lessons.

  • Makeup lesson credits are issued with at least 24-hour advance notice of a cancellation, communicated to us via email or phone.

  • Cancellations with less than 24-hour notice do not qualify for makeup lesson credits.

  • Makeup lesson credits expire 30 days after membership ends.

  • No more than two (2) makeup lesson credits can be pending at any time per membership.

  • Makeup credits cannot be rescheduled.

Substitutions:

  • If your current teacher is unavailable, a substitute teacher will be arranged.

  • Regular lesson cancellation policies apply for lessons with substitute teachers.

School Holidays and Inclement Weather:

  • We observe closures during specific holidays but do not follow the school calendar for days off.

  • Makeup lessons or virtual lessons may be scheduled on holiday closures or due to inclement weather.

Summer:

  • Members can place their membership on "Summer Hold" for up to two (2) months with 14 days' notice.

  • Lesson time and teacher are reserved by pre-paying tuition for the month following a Summer hold.

  • While on Summer hold, members can purchase individual lesson passes.

Membership Cancellation:

  • Membership can be canceled via phone or email with 14 days notice

  • Cancellation becomes effective as of the month following the due date.

  • Active membership is required for participation in events and recitals.

  • Makeup lesson credits expire after 30 days from the cancellation effective date.

  • Membership is not transferable.

Care of Students:

  • Upbeat does not provide before or after-class care for students.

Injuries:

  • Parents and adult students assume all risk of injury or harm and release Upbeat School of Music & Studios from liability in the event of injury during participation in musical activities.

Photo/Video Release:

  • Unless requested otherwise in writing, we may use photographs/videos of students for promotional materials.

Disclaimer:

  • We reserve the right to refuse service to any person at any time.

Please note that these policies are effective upon enrolment and may be subject to change. If you have any questions or need clarification, feel free to contact us at info@upbeatschoolofmusic.com.au We appreciate your cooperation and look forward to making your musical journey a rewarding one.